Terms of Service

  1. Non-installed hardware may be returned and fully refunded up to a period of 60 days after purchase, provided that it is returned to Keltronix intact.
  2. You may cancel your Eyesonhives service at any time, in writing, via email to info@keltronixinc.com. Future billing will be cancelled.
  3. You should identify candidate hives in areas with access to WiFi and power for monitoring with Eyesonhives.
  4. The Eyesonhives system requires WiFi and power to operate.
  5. All Service Plans consume data, and costs may be incurred by customer if data allowances from their Internet Service Provider are exceeded. It is the customer's responsibility to monitor their bandwidth allowance.
  6. As a service, Keltronix can pre-configure hardware systems to automatically connect to the WiFi profile when powered on.
  7. In order to change the WiFi Profile being used, please alert Keltronix Support by email at support@keltronixinc.com.
  8. Technical Support is available by email any time. We aim to respond to emails within 72 hours. Phone support may be arranged Monday to Friday 9am - 9pm PST.
  9. Eyesonhives hardware is weather-resistant and has been tested under Santa Barbara, CA conditions (rain, wind). The hardware is not waterproof and must not be submerged in water.
  10. The 1 year warranty on hardware systems we provide covers issues in workmanship leading to system failure.
  11. The warranty does not cover theft, cosmetic damage, or damage to the system Keltronix determines is due to excessive force or unreasonable use.